Refund Policy

Refund & Return Policy

I want you to love your handmade pieces as much as I loved making them! However, if you're not completely happy with your order, here’s how I can help:

✅ Returns

I accept returns within 14 calendar days of delivery

To be eligible for a return:

1. Items must be unused, unwashed and in their original condition

2. Tags if any, must be attached

3. You must contact us within 14 calendar days of receipt of your item

To start a return, please email us at heatherandzeldascosycurios@gmail.com with your order number and reason for return. We’ll guide you through the next steps.

🚫 Non-Returnable Items 

Due to the nature of our products, we cannot accept returns on:

1. Custom or personalised orders

2. Gift cards

3. Sale items

💸 Refunds

Once I receive and inspect your returned item, I will notify you of the approval or rejection of your refund. If approved, a full refund (excluding original shipping costs) will be processed to your original payment method within 5–10 business days.

📦 Return Shipping

Customers are responsible for return shipping costs. I recommend using a tracked shipping service, as I can’t guarantee I will receive your returned item otherwise.

💛 Handmade With Love

Please remember, each item is lovingly handmade, which means no two pieces are exactly alike. Minor variations are part of their charm, not flaws.

If you have any questions, don’t hesitate to reach out to me at heatherandzeldascosycurios@gmail.com — I am here to help.